Download access
Send order number, checkout email, product plan, and payment date if known.
Support Desk
Fast Help Starts with the Right Details
Support covers download access, installation, WebRequest errors, activation, device reset review, and product-use questions. Support does not provide signals, financial advice, broker recommendations, account management, loss recovery, or profit guarantees.
Order help
Activation
WebRequest 4014
Device reset
Setup screenshots
Email support
Support categories
Choose the issue type before you email.
Sending the right details first helps support identify whether the issue is download access, MT5 setup, license activation, WebRequest, or device reset review.
Installation help
Send MT5 version/build, screenshot of the chart, and the exact step where setup stopped.
WebRequest error
Confirm the validation URL was added and send a screenshot of Tools -> Options -> Expert Advisors.
License activation
Send license key, checkout email, product plan, and the panel or Experts tab message.
Device or VPS reset
Explain the old device/VPS, new device/VPS, and why the reset is needed.
Product-use question
Describe the button or feature, broker symbol, account type, and what happened after clicking.
Open a support ticket
Send the details and we will reply with a fix.
The form collects order email, license, issue type, and MT5 context so support can investigate without repeated back-and-forth.
Contact support
Tell us what is happening and we will get back to you by email.
What to send
Send a support email that can be investigated.
Order details
Order number, checkout email, product plan, and payment date if known.
License details
License key, first activation or reset request, local PC or VPS, and device change details.
MT5 details
Broker name, symbol, MT5 version/build, chart screenshot, Experts tab screenshot, and Journal tab if needed.
WebRequest details
Confirm the URL was added, include a settings screenshot, and paste the exact error message.
Email support
Use subject: Magic Key Support - Order #[ORDER NUMBER] - [Issue Type].
Official support email
magickeyprosupport@gmail.com
Support cannot do
Choose trades, give signals, recover losses, recommend brokers, promise profits, or manage accounts.
Next step
Bring this workflow into the Magic Key trading cockpit.
Magic Key - Pro Trader is an MT5 execution and risk-management tool. It does not provide trading signals, financial advice, account management, or profit guarantees. Demo test before live trading.