Duplicate purchase
Accidental duplicate purchases with the same customer email can be reviewed.
Refund Policy
Digital Delivery Refund Review Rules
Because software access and license keys can be delivered immediately, refund requests are reviewed case by case rather than treated like physical returns.
Last updated: May 6, 2026
Digital access
Duplicate purchase
Delivery issue
Activation review
No trading-loss refunds
Support first
Key policy points
Refunds are reviewed around delivery and activation, not trading outcomes.
Review these points before checkout and keep a copy for support questions after purchase.
Delivery failure
If payment succeeded but no license or download access was delivered and support cannot fix it.
Product-side activation issue
If activation fails because of a confirmed product or server issue that support cannot resolve.
Usually not refundable
Changed mind after download/activation, broker EA restrictions, missed setup steps, no demo test, trading losses, strategy results, sharing, resale, or abuse.
Support-first process
Send order email, order number, screenshots, and exact issue before opening a payment dispute.
Approved refunds
If approved, the related license can be revoked or disabled.
How this works
Use These Terms Before Purchase and During Support
Contact support
Email support with order number, checkout email, product plan, and exact issue.
Provide evidence
Attach screenshots of order access, MT5 panel message, Experts tab, Journal tab, and WebRequest settings if relevant.
Troubleshoot setup
Support may ask you to confirm ZIP extraction, file location, Algo Trading, WebRequest, and license key entry.
Review eligibility
Refund review focuses on duplicate purchase, delivery failure, or confirmed product-side activation issue.
Revoke license if refunded
Approved refunds can disable related downloads, license access, and activation.
Next step
Review the product, test the demo, and buy only when the setup fits your workflow.
Magic Key - Pro Trader is an MT5 execution and risk-management tool. It does not provide trading signals, financial advice, account management, or profit guarantees. Demo test before live trading.